1. WHAT INFORMATION ABOUT ME IS COLLECTED AND STORED, AND HOW IS THAT INFORMATION USED?
Personally Identifiable Information: We collect and store information that you enter into this Web Site or that you voluntarily provide to our Customer Service Department. For example, when you open an account or place an order, we collect and store some or all of the following personally identifiable information that you provide: name, billing address, shipping address, email address, telephone number, credit card number and expiration date. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations, and to provide customer service. This information also may be used for our own marketing and internal business purposes, and to contact you about sales, special offers and new site features, unless you have affirmatively opted not to receive promotional communications in connection with this Web Site. You may also provide us information in User Content you post to the Web Site.
Non-Personally Identifiable Information: We collect and store certain other non-personally identifiable information automatically whenever you interact with this Web Site. For example, we collect your IP address, browser information and reference site domain name every time you visit this Web Site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Web Site and to provide our customers with a fulfilling shopping experience.
In addition to ordering products and services through this Web Site, we may also offer you the opportunity to provide us with Testimonial / Reviews. If you send a Testimonial / Review to us through this Web Site, in addition to collecting and storing the information described above, we may print that Testimonial / Review, or an excerpt from it, on this Web Site, or otherwise publish it, together only with your first name, the first letter of your last name, and partial location (city, state, and/or country).
2. WHAT TECHNOLOGIES ARE USED TO COLLECT MY INFORMATION?
Log File Information: In addition to cookies, we may also collect and use “log file information” from you. Log file information is automatically reported by your browser each time you access a web page. When you access or use the Web Site, our servers automatically record certain log file information. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Web Site, domain names, landing pages, pages viewed, and other such information.
Clear Gifs Information: When you use the Web Site, we may employ clear gifs (also known as web beacons) which are used to track the online usage patterns of our users anonymously. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make this Web Site better for our users.
3. WITH WHOM DO YOU SHARE INFORMATION?
We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, contacting customers who have not checked out to follow up on abandoned shopping carts or to see if there was a problem with their use of the site, Web Site evaluation, data analysis and, where applicable, data cleansing. We provide personally identifiable information to these third parties, but we authorize them to use this information only in connection with the services they perform.
We may release personally identifiable information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or if we determine that such release is necessary to protect the rights, property or safety of Company, or any of our respective affiliates, business partners, customers or others.
We may share non-personally identifiable information with our marketing partners, advertisers and others from time to time. Examples of such non-personally identifiable information include the number of users who visited this Web Site during a specific time period or purchased a specific product through this Web Site. This information generally is shared in an aggregated form.
From time to time, we may run contests, special offers, or other events or activities (“Events”) on the Web Site together with a third party partner. If you provide information to such third parties, you give them permission to use it for the purpose of that Event and any other use that you approve. We cannot control third parties’ use of your information. If you do not want your information to be collected by or shared with a third party, you can choose not to participate in these Events.
4. IS INFORMATION COLLECTED FROM CHILDREN?
This Web Site is not intended or directed to anyone under the age of 13. We do not sell or ship any items ordered through this Web Site directly to anyone who we know to be under the age of 13, nor do we collect any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use this Web Site only with the involvement of a parent or guardian and should not submit any personal information to us. Visitors between the ages of 13 and 18 should obtain permission from their parents or guardians before using this Web Site.
5. WHAT STEPS ARE TAKEN TO KEEP PERSONALLY IDENTIFIABLE INFORMATION SECURE?
We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through this Web Site, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personally identifiable information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Service Department.
We cannot, however, ensure or warrant the security of any information you transmit to us or guarantee that your information on the Web Site may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Your privacy settings may also be affected by changes to the functionality of our distributors, such as social networks. We are not responsible for the functionality or security measures of any third party.
6. HOW CAN I ACCESS, CORRECT AND UPDATE PERSONAL INFORMATION?
You can access, correct and update certain personal information that you have provided to us by clicking on “Update Account” within the “My Account” area of this Web Site. You may also e-mail us to review and revise the information we have on file for you at firstname.lastname@example.org.
7. CAN I INDICATE WHETHER OR NOT I WANT TO RECEIVE PROMOTIONAL COMMUNICATIONS?
You will have an opportunity to change these selections by clicking on an “unsubscribe” hyperlink contained in promotional emails we send you. Additionally, you may contact our Customer Service Department. Please note that any request to be removed from such mailing lists may take up to one (1) week to become effective. Even if you are removed from any such list, if you order online, we will send you an email confirming your order and may need to contact you by phone, email, or regular mail if we have questions about your order.
8. WHAT HAPPENS WHEN I LINK TO OR FROM ANOTHER WEB SITE?
9. NOTIFICATION PROCEDURES